Maintenance and support

 for your Polar Si software 

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Your Si Software maintenance and support agreement

Polar SiX000 full licence packages come with a maintenance and support agreement. The agreement is initially for one year and provides s/w maintenance and technical support by phone and email. You may elect to protect your valuable software investment by extending the maintenance and support agreement beyond the initial year.

This document describes your maintenance and support package. 

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Polar runs a popular free email service to over 8000 subscribers, every month one or tow new application notes are added to the Polar website and the list notified by email click here to join.

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Technical support

You may contact us by telephone during our normal business hours or e-mail us with queries on the use of and technical support for the application, including problems with installation, etc. 

We will endeavour to give you prompt and reasonable help by telephone and e-mail. 

You are entitled to minor upgrades and bug fixes released for this product during the period of this agreement free of charge. Typically you will be advised of these by e-mail and it will be your responsibility to download the update from our website and to install it. (Should you require physical delivery of the software on CD there will be an admin charge of $250)

Polar Instruments will advise you before the expiry of this agreement to offer you the option to renew it for a further 12 months.

Licence re issue:

License activation keys or files are initially issued for one year and are renewed annually ( at the time when you renew your maintenance agreement.)  

What happens if my key or licence file is lost?

Software which is covered by a maintenance agreement will be replaced at a subsidized cost.  The replacement key will expire at the anniversary date of your maintenance agreement. The subsidized replacement charge is described here: 

(Prices are for illustration only)

Software full license price $10000
Annual Subscription License price (ASL) $3000 

Replacement license price is calculated in the following way:   

Months remaining on activation x ASL/12 months

For example, this is how your replacement key will be priced 

Example 1

Need replacement 2 months before activation   replacement is due:

2 x $3000/12 = $500

Example 2

Need replacement 5 months before activation replacement is due.

5 x $3000/12 = $1249

Moving Software Between Servers:

Only applications which are currently covered by a  maintenance agreement may be moved to a second server. The charge to install and relicense on a second server is the same as that for replacing a lost license file. (See above) No credit is given for the license activation time remaining on the first server.

- All above prices are for indication only

Discontinuing maintenance

Should you discontinue annual maintenance, full  license holders will be provided with a new license file or key which has no expiration date.

No credit or refund is given for maintenance discontinued during the year.

By declining maintenance, you accept complete and ongoing responsibility for all aspects of maintenance of the software including the full costs associated with but not limited to loss, updates, relocation and relicensing. Replacement licenses, whether for moving to a second server or to replace lost or damaged keys, will be charged at the current list price.

 

Contact Polar now:		Phone:
USA / Canada  Mexico	Ken Taylor	1 503 356 5270 Please call me
Asia / Pacific	Amit Bhardwaj	+65 6873 7470 Please call me
UK / Europe	Neil Chamberlain	+44 23 9226 9113 Please call me