Customer feedback is important in shaping our products to keep them relevant however when updating software we have to take care to balance any impact to the existing installed base that could result from structural changes.

Polar software is used by hundreds of companies and thousands of end users. This means we receive a huge amount of valuable feedback and suggestions. Sadly, we can’t follow through on every suggestion and regrettably need to say ‘no’ more often than we would like. For the same reason we are unable to accept orders for our products that rely on the promise of modifications or the addition of extra functionality. Because of architectural constraints, seemingly simple changes can in fact be far more complex than they appear.

We don’t publish our product roadmap as it is subject to change from market forces; this page describes how we handle your feature ideas.

How Polar prioritizes feature requests

We take a number of factors into consideration when prioritizing feature requests, including:

• Product strategy – ideas need to be aligned with the product's long-term strategic vision
• Demand – are there other customers who have proposed the idea or would benefit from similar functionality?
• Level of effort – simple ideas have a shorter implementation time than complex features
• Availability of our team and resources

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